About Shinelya
We’re on a mission to bring you clean, effective skincare that enhances your natural beauty. No harsh chemicals. Just good ingredients – and a healthy glow.
Shipping policy
# Shipping Policy
At Shinelya, we want you to receive your products as quickly and smoothly as possible. Here’s everything you need to know about our shipping.
## Processing Time
All orders are processed within **1–3 business days** (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
## Shipping Rates & Delivery
We offer **free shipping** on all orders within Sweden.
| Shipping Method | Delivery Time | Cost |
|-----------------|---------------|------|
| Standard Shipping | 2–3 business days | Free |
For international shipping, rates and delivery times are calculated at checkout based on your location.
## Order Tracking
Once your order ships, you will receive a tracking link via email so you can follow your package every step of the way.
## Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
## Delays
While we do our best to meet delivery estimates, occasional delays may occur due to weather, carrier issues, or other unforeseen circumstances. We appreciate your patience.
## Lost or Stolen Packages
Shinelya is not responsible for lost or stolen packages confirmed delivered to the address provided. If you have issues with delivery, please contact the carrier directly.
## Questions?
Contact us at [your email address] and we’ll be happy to help.