Refund policy

# Return Policy

We want you to love your Shinelya products. If something isn’t right, here’s how we can help.

## 14-Day Return Policy
You may return any unused product in its original packaging within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

## How to Return
1. Contact us at [email address] with your order number and reason for return.
2. We will provide you with the return address and instructions.
3. Pack the item securely and ship it back to us.

## Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

## Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email address] with photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.